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CUSTOMER SERCICE

SAFE AND GUARANTEE

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers. We have the latest security certificates and use PayPal’s secure integration. Your email address is also safe with us. We will not supply our customers’ email addresses with any third party – ever.

SHIPPING RATES

Most items are shipped the same day if the order is recieved by 2:00 PM ET on a business day, or next day at the latest,

Shipments within the contiguous 48 states in the USA:
Shipping costs are shown in both the shopping cart and during the checkout process. Shippers classify such items as fishing rods, gaffs, and any other large, lengthy, bulky, and multiple package shipments as oversize, and require additional charges.

At check out, shipping method options will be displayed along with their corresponding costs.

USPS First-Class Mail
On select small and light weight items, USPS First-Class Mail shipping is usually the lowest cost option. This shipping method will only be available for a select number of items or order configurations that meet the minimum weight and dimensional requirements.

Economy
This is often the lowest cost shipping option for larger shipments, when available.

Expedited Shipping
Rates for 1, 2 and 3 day shipping will be offered.

Shipments outside the contiguous 48 states in the USA:
Shipping costs will be calculated in your shopping cart based on the country, location, billable weight, and package dimensions of your total order.
Shipping options include:
US Postal Service First-Class Mail International
US Postal Service Express Mail International
DHL Worldwide Express
FedEx International Economy

RETURNS & EXCHANGES

If you are not satisfied for any reason you may return new and unused items in the original box with all accessories within 14 days for an exchange or refund to the credit card account charged, less any shipping fees incurred by the seller or purchaser. Special orders are not returnable. Defective merchandise shall be returned directly to the manufacturer under their return policy; we can help you with that. All returns must be insured and postage prepaid. Clearly print/type your name and address on the outside of the package. Merchandise must include a copy of the original invoice or packing slip. Shipping and Handling is non-refundable.

Please contact us to receive a Return Merchandise Authorization number prior to returning the merchandise.

HOW TO CONTACT RUMBLEFISH

You can call us at 772-5325804, email us at service@rumblefishtackleoutlet.com, or fill out the contact form on this website.

Rumblefish Tackle Outlet
601 21st St, Ste. 300,
Vero Beach, FL 32960
USA

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